What do you mean when you say you use "Italian Leather"?

All our handbags are made from genuine Italian leather sourced from a tannery in Tuscany, Italy.  We work closely with our tannery each season to produce our unique custom colour combinations.  Read more about our materials here.


Where are your handbags made?

All our handbags are hand made in Italy. The handbags, backpacks and pouches are made at a manufacturer located in Florence while our unique clutch bags are made with a manufacturer in a beautiful area called Marché. We are lucky to work with both of these small manufacturers who produce luxury items for some of the best known brands in the world.  Read more about our factories here.


Where can I see your bags in person?

We understand how important it is for you to see and feel the quality of our products. Therefore, we pop up in locations around London often, from Mayfair and Sloane Square to Marylebone Village.  With our shop PLATFORM, our designer Stacy Chan co-founded this unique concept store which brings together independent designers with a curation of fashion and accessories that share our values of slow fashion and ethical production.

Due to the current situation, we do not have any London pop-ups currently planned.  Please join our mailing list here or email us to to learn about our exclusive events.

Our collection is also available online at harveynichols.com!


I am a store buyer, can I stock your handbags?

We love to work with stores who share our vision of high quality products with unique design. Please contact us on trade@stacychan.com for more information and to discuss how we may work together.


What forms of payment do you accept?

We gladly accept Visa, MasterCard, and American Express debit and credit cards and Paypal Express.


How secure is this store?

Your security is very important to us. Stacy Chan uses Shopify Payments ensuring that all credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates (the same level of security as banks) to keep order details secure.


Do you ship internationally?

Yes, we are happy to offer free tracked shipping within the UK and use tracked shipping to keep your order safe to almost every other country in the world! Unfortunately, we can not ship to P.O. box addresses.

We also offer worldwide tracked shipping at competitive prices.


How long will it take for me to receive my order?

We endevour to ship your order as soon as possible after receipt, typically the next business day. We typically use DHL, FedEx or Royal Mail depending on which delivery company we think will provide the best service to your location. These companies will offer a fully trackable delivery service with signature requirement to most countries in the world.

We anticipate UK orders will arrive within 1-2 business days from shipping and international orders within 2-3 business days from shipping.

Order by 2PM and choose Express shipping for expedited delivery within the UK.


What is your returns/exchange policy?

We think that you will love your new items. If you do not for any reason, new and unused items can be returned within 21 days from when you received your order. Refunds will be credited to your original method of payment once the item has been received and deemed new and unused.

We can only offer an exchange for sale items within 7 days of receipt.

Please also note that items must be returned with the included dustbag and all of the tags intact. We recommend you return items in their original packaging.  We regret that we cannot accept returns that are damaged, marked or altered.

Your refund will include all sales taxes minus shipping costs.  Outside the EU, customs duties and sales taxes are non-refundable.

For items purchased on harveynichols.com, please refer to the return policy on their website.

Please contact us at customercare@stacychan.com to request a return or exchange.


If I join your mailing list or create an account, what will you do with my information?

Your privacy is very important to us and we dislike receiving spam as much as the next person!  We will not sell or give your information to any other organisations or third parties unless required to do so by law and/or fraud protection purposes. You will receive occasional updates on Stacy Chan news, sale events or exclusive offers. You may unsubscribe or cancel your account at any time.

Learn more about our privacy policy here.