We think that you will love your new items. If you do not for any reason, we offer free UK returns on new and unused items within 21 days from when you received your order. If you are returning from outside the UK, please choose a courier to ensure your return arrives safely.
Refunds will be credited to your original method of payment once the item has been received and deemed new and unused.
We can only offer an exchange for sale items within 7 days of receipt.
Please also note that items must be returned with the included dustbag and all of the tags intact. We recommend you return items in their original packaging. We regret that we cannot accept returns that are damaged, marked or altered.
Your refund will include all sales taxes minus shipping costs. Outside the EU, customs duties and sales taxes are non-refundable.
For items purchased on harveynichols.com, please refer to the return policy on their website.
Please contact us at firstname.lastname@example.org to request a return or exchange.