All our handbags are made from genuine Italian leather sourced from a tannery in Tuscany, Italy. We work closely with our tannery each season to produce our unique custom colour combinations. Read more about our materials here.
All our handbags are hand made in Italy. The handbags, backpacks and pouches are made at a manufacturer located in Florence while our unique clutch bags are made with a manufacturer in a beautiful area called Marché. We are lucky to work with both of these small manufacturers who produce luxury items for some of the best known brands in the world. Read more about our factories here.
We understand how important it is for you to see and feel the quality of our products. Therefore, we pop up in locations around London often, from Mayfair and Sloane Square to Marylebone Village. With our shop PLATFORM, our designer Stacy Chan co-founded this unique concept store which brings together independent designers with a curation of fashion and accessories that share our values of slow fashion and ethical production.
Due to the current situation, we do not have any London pop-ups currently planned. Please join our mailing list here or email us to to learn about our exclusive events.
Our designer Stacy Chan hand-paints all the monograms in 2cm block capitals. You can add this product to your shopping cart with your handbag or pouch, or tick the corresponding box on the product's page.
We will contact you within 24 hours to discuss paint colours and placement of your monogram. Learn more here.
Shipping & Returns
Within the UK, we typically provide tracked shipping via DHL as we believe it provides the fastest, most reliable service. On all orders over £150, this is free of charge, otherwise we pass along the shipping fee of £7.50.
This means that you can expect to receive your UK order the day after it ships and also control the date of delivery on your end.
International orders will be charged depending on your destination country, see the next question.
We are based in London and all our products are 100% made in Italy, then shipped to our storage in London.
As your order will originate from our London storage, please rest assured there are no hidden delivery or customs charges to worry about in the UK.
Yes, we are happy to offer worldwide tracked shipping at competitive prices depending on your destination country. The shipping amount should also include all customs duties.
Orders to the US and Europe should expect their orders in 2-3 business days from shipping while shipping to other countries may take longer.
Please check out with your shipping address to see the different pricing options and feel free to contact us if you have more questions about your international order.
Unfortunately, we can not ship to P.O. box addresses.
We endevour to ship your order as soon as possible after receipt, typically the next business day. We typically use DHL, FedEx or Royal Mail depending on which delivery company we think will provide the best service to your location. These companies will offer a fully trackable delivery service with signature requirement to most countries in the world.
We anticipate UK orders will arrive within 1-2 business days from shipping and international orders within 2-3 business days from shipping.
Order by 2PM and choose Express shipping for expedited delivery within the UK.
We think that you will love your new items. If you do not for any reason, we offer free UK returns on new and unused items within 21 days from when you received your order. If you are returning from outside the UK, please choose a courier to ensure your return arrives safely.
Refunds will be credited to your original method of payment once the item has been received and deemed new and unused.
We can only offer an exchange for sale items within 7 days of receipt.
Please also note that items must be returned with the included dustbag and all of the tags intact. We recommend you return items in their original packaging. We regret that we cannot accept returns that are damaged, marked or altered.
Your refund will include all sales taxes minus shipping costs. Outside the EU, customs duties and sales taxes are non-refundable.
For items purchased on harveynichols.com, please refer to the return policy on their website.
Unfortunately, any personalised items are not available for return or exchange.
Your security is very important to us. Stacy Chan uses Shopify Payments ensuring that all credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates (the same level of security as banks) to keep order details secure.
Your privacy is very important to us and we dislike receiving spam as much as the next person! We will not sell or give your information to any other organisations or third parties unless required to do so by law and/or fraud protection purposes. You will receive occasional updates on Stacy Chan news, sale events or exclusive offers. You may unsubscribe or cancel your account at any time.